Frequently Asked Questions

Q:  What are your transcription rates or prices?

A: We do not have a flat pricing model but our transcription rates are very competitive. We understand that each client has specific needs and we will work up a price quote based on your transcription requirements.

Q: What kinds ofmedical practices do you transcribe for?

A: We welcome all medical transcription, from single to multi-practice offices, and we will transcribe any speciality or type of report formatted to your specifications. Please see more details here.

Q: What is your turnaround time?

A: For medical transcription, we guarantee a 2-day (48 hour) turnaround for work we receive daily, although most medical transcripts are returned within 24 hours. If we receive more than 1 day’s dictations at a time, that may impact turnaround.

B: Turnaround for general transcription depends on many factors, including but not limited to length, quality of audio and special needs such as time stamps. If we receive more than 1 day’s worth of audio files at a time, that will impact turnaround. Contact us to discuss your specific needs.

Q: Do you have references?

A: Please see the recommendations at our owner’s, Nancy Smith’s LinkedIn profile. We are happy to provide more upon your request.

Q: What kind of equipment do I need to start?

A: We recommend digital recorders for your dictations/interviews/projects.  You can find these at local electronic stores or online. There is a wide variety of recorders currently on the market to fit your needs (a small project or on-going transcription) and budget. We can accept most audio formats and we also transcribe digital video. Contact us for more information.

If you have analog equipment (tapes) we can convert your files to digital for small general transcription projects. There is a surcharge for this service, and the conversion is solely to allow transcription but with no guarantees of quality.

Q: What factors impact audio quality?

A: Difficult-to-hear audio can have background noise,  speakers talking over each other, multiple speakers, low volume and/or fast talkers. Recordings in public places, telephone calls and focus groups are often  of lower quality.

Q: How will I get my dictations/audio files to you?

A: We have a variety of ways to transfer files, depending on the size. Typically the transfer is done via email or a file-sharing service at no extra charge to you. Transcripts are returned by email, but we will work with you to satisfy any system you prefer.

Q: In what format are finished transcripts?

A: Transcripts are done in Microsoft Word and will be returned in either .doc or .docx format. If you have need of another format, let us know.

Q: Do you transcribe verbatim?

A: Our standard transcription product is non-verbatim. We do not transcribe hesitation sounds (e.g. um, er, uh, etc.) but do leave in most hesitation words (you know, I mean, etc.) We do not correct grammar but will make every attempt to punctuate properly for an easily readable transcript. We use ellipses and will start sentences with conjunctions when necessary. We do not transcribe slurred words (gonna, wanna) or accents (regional or foreign) verbatim.

Q: Do I need to sign a contract?

A: Yes. Our contracts are open ended and do not lock you into continuing to use our services for any set amount of time. The contract guarantees confidentiality, your satisfaction with our quality, turnaround times, fees and a payment schedule. We are flexible and will consider additions or deletions to the contract to fit your needs.

Q: What if I need customer support?

A: We are available on an as-needed basis via email or telephone. We provide personalized client support and always make every effort to be available when our clients need us.

Q: What kinds of payment do you accept?

A: We will accept cash, personal/business checks, all major credit cards swiped physically if you’re local and can process payments via Paypal if you’re not located in or near Akron, Ohio.